Contact United Customer Service United Airlines

Contact Customer Care Confirmation. Thank you. Your message has been sent to Customer Care. Contact Information. Name: E-mail Address:

united.com/web/en-US/content/contact/customer/CustomerServiceConfirm.aspx

Customer Care Form United Airlines

Baggage file reference number. This can be found at the bottom of your Missing Bag Report. For help during your trip, or with future travel plans, please reach out to our Reservations or Social Care team. Reservations: 1-800-UNITED-1 (1-800-864-8331) Social Care:

united.com/ual/en/us/customer/customercare

Online Check-in FAQs

Online check-in lets you check in from your home or office and print your own boarding pass. You can also choose to have a link to your boarding pass emailed to your mobile device.Just display your boarding pass barcode on the screen of your device at the security checkpoint and when boarding your flight, and you're on your way.

united.com/ual/en/us/fly/help/faq/online-check-in.html

Flight Reservations FAQ United Airlines

United has a fare option called Basic Economy, which is available on select routes. We continue to offer standard United Economy ® fares as well. Created for our customers who may be more price-sensitive, the lower-priced Basic Economy fares provide most of the same inflight services and amenities that are available with standard Economy — such as food and beverages, United Wi-Fi℠ and

united.com/ual/en/us/fly/help/faq/basic-economy.html

MileagePlus Account FAQs

Please contact the MileagePlus Service Center or mail a copy of all ticket receipts and the original boarding passes from your United flight (s) to: MileagePlus Service Center, P.O. Box 1394, Houston, TX 77251-1394. If the flights taken were more than 30 days prior to your enrollment, please be sure to include your MileagePlus account number

united.com/ual/en/us/fly/help/faq/my-account.html

Mobile Tools and Apps

Our app and mobile tools are your travel toolkit. You can book flights, check flight status, view MileagePlus information, and more.

united.com/ual/en/us/fly/travel/mobile-tools.html

United Wi-Fi United Airlines

Access united.com, mobile app and partner sites anytime. If you have a Wi-Fi enabled device, you can use united.com, our partners’ sites (like Hertz or Marriott) and the United ® mobile app at any point during your flight. Take advantage of inflight Wi-Fi to:

united.com/ual/en/us/fly/travel/inflight/wifi.html

Change your flight on the fly

Change your travel plans within 24 hours of booking. We know that plans can change, so our 24-hour flexible booking policy lets you change your reservation or cancel it and get your money back within 24 hours of booking your trip, as long as you purchased your ticket one week or more before your flight.. Change or cancel your flight on united.com or the United app, or by calling your local

united.com/ual/en/us/fly/reservations/flight-changes.html

Multiple destination flights United Airlines

Stay connected with United Indicates an external site that may or may not meet accessibility guidelines. Mobile Tools; Open UnitedHub.com in a new tab; Open United's Facebook page in a new tab

united.com/ual/en/us/flight-search/book-a-flight/multipledestination

Check-in and Airport Processing Times

To help you prepare for your upcoming flight, we’d like to provide you with guidance for arriving at the airport ahead of your departure. Our goal is to help you have a stress-free experience, and we want to ensure that you arrive at the departure gate with plenty of time to board your flight, get settled and think of the possibilities of your next adventure.

united.com/ual/en/us/fly/travel/airport/process.html

Confirmation United Airlines

The Department of Homeland Security's Travel Redress Inquiry Program (DHS TRIP) is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced

united.com/ual/en/us/subscription/purchase/confirm

How to Qualify for MileagePlus Premier Status United

Earning PQP on bulk tickets. Members will earn PQP on bulk tickets for flights operated by United according to the specialty ticket award mile earn and fare class bonuses. Premier qualifying points will be equal to specialty ticket award miles earned divided by 5. When calculating PQP, specialty ticket award miles should not include any Premier bonus miles earned from specialty tickets.

united.com/ual/en/us/fly/mileageplus/premier/qualify.html

Refund Form & Policies

Refund policy overview. Under our 24-hour flexible booking policy, if your ticket was purchased through United in the last 24 hours and you completed your purchase one week or more before the original scheduled departure flight, it may qualify for waiver of change or cancellation fees.

united.com/ual/en/us/fly/booking/refund-policies.html

Ways to Use MileagePlus Award Miles

Cruise Awards. Use your miles, or a combination of miles and money, to book with more than 24 cruise lines. Plan a relaxing vacation with Cruise Awards . Please note that some award offers may only be available to eligible customers. See specific award information pages for eligibility details.

united.com/ual/en/us/fly/mileageplus/use-miles/featured-use.html

Flight Reservations Book Travel Reservations

Book your flight reservations, hotel, rental car, cruise and vacation packages on united.com today.

united.com/ual/en/us/fly/reservations.html

Inflight Entertainment United Airlines

Inflight entertainment. Various types of inflight entertainment are available on our aircraft. Visit our United Private Screening site to find out which entertainment options will be provided on your upcoming flight. Please note that if the aircraft scheduled for your flight changes, then the amenities may change as well.

united.com/ual/en/us/fly/travel/inflight/entertainment.html

Save a form of payment to buy snacks and drinks United

We’re working to make your trip more enjoyable while maintaining a safer and more touchless travel experience. Starting March 4, 2021, you’ll be able to buy snacks and drinks again on select flights.However, to do this, you’ll need to save a form of payment before you board.You won’t be able to use credit cards while in flight.

united.com/ual/en/us/fly/travel/inflight/dining/savepayment-drinks.html

Young flyers traveling alone

Young adults ages 15-17 can travel alone on any United- or United Express ® -operated flight, or they can choose to opt in to our unaccompanied minor service. It costs $150 each way for every two children traveling using the unaccompanied minor service. Number of children traveling alone. Number of …

united.com/ual/en/us/fly/travel/special-needs/minors.html

Important Travel Notices United Airlines

We’re here for you. It’s important to us that you get the help you need during these rapidly changing times. Right now, there are multiple travel waivers in place. If you want to change, cancel or rebook your flight, you can do so on united.com or the United app.

united.com/ual/en/us/fly/travel/notices.html

A new way to connect to Breckenridge and Fort Collins

A new way to connect to Breckenridge and Fort Collins. We’re making it easier for you to enjoy all the hiking, rafting and skiing that Colorado has to offer. Now, you can book your Colorado adventure, fly into Denver and connect to Breckenridge or Fort Collins with luxury ground transportation provided by The Landline Company — all booked

united.com/en-us/landline

Refund Form United Airlines

E-ticket. For purchases made in the last 24 hours, a refund request can be made through the Manage Reservations page. To complete the E-Ticket refund request please complete the refund request form. All refund requests are subject to audit and final approval by the United Airlines Refund Department.

united.com/ual/en/pr/customer/refund

Frequently Asked Questions

Footnotes. Members must fly at least four paid flight segments operated by United or United Express ® during a calendar year to qualify for any Premier status. These Frequently Asked Questions contain certain information relating to the United MileagePlus Program and/or the Premier Program, including the PQP requirement.

united.com/ual/en/us/fly/help/faq/premier-qualifying-points-pqp.html

What to expect when you fly – United Airlines

Providing individual hand sanitizer wipes for customers. Requiring all customers age 2 and older and employees to wear a face mask on board in accordance with Federal law. Providing onboard items like pillows and blankets upon request. Disinfecting high-touch …

united.com/ual/en/us/fly/travel/what-to-expect.html

United Cheap Flights to Houston

Founded in 1837 by two brothers, the city was named after the Texas general, Sam Houston. For several decades, Houston has been closely linked to the U.S. space program giving it the nickname "Space City." Book your flight to Houston with United today to start your adventure.

united.com/en-us/flights-to-houston

Use Miles for Travel, Upgrades and More

Special ways for Cardmembers to use miles. As a MileagePlus Chase Cardmember, you enjoy exclusive options for using miles earned with your Card. Cardmember offers. Cardmembers can also use miles to bid on or buy a wide variety of unique and memorable experiences. Cardmember events.

united.com/ual/en/us/fly/mileageplus/awards.html

No change fees for United Airlines flights – United Airlines

Enjoy more flexibility when you fly with us. We’ve permanently gotten rid of change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. You also won’t pay change fees for international travel originating in the U.S.

united.com/ual/en/us/fly/travel/change-fee.html

Customers with Disabilities

If you have questions or need to arrange for additional assistance, call our Accessibility Desk at 1-800-228-2744 within the United States or Canada. From elsewhere, call the United Customer Contact Center and ask to be connected to the Accessibility Desk. Your request for assistance will be entered in your reservation as a special service request.

united.com/ual/en/us/fly/travel/special-needs/disabilities.html

Prepay for your checked bags United Airlines

Terms and conditionsfor Prepaid bags. You can choose to pay for up to nine checked bags per person any time before the 24-hour check-in window for your flight. You can't pay for oversized and overweight bags, as well as special items, before arriving to the airport. You must still comply with airport baggage check-in time limits.

united.com/ual/en/us/fly/products/travel-options/prepaid-bags.html

Take Advantage of Personal Device Entertainment Options

Take advantage of personal device entertainment options on your next flight. This past year, we've been working towards improving Wi-Fi on our flights as well as expanding our onboard entertainment options. Through our personal device entertainment (PDE) service, we now offer more free entertainment streamed directly to your personal device

hub.united.com/united-personal-device-entertainment-options-2624597316.html

Join our flight attendant team

Join our flight attendant team. At United, our flight attendants aren’t just the face of our airline, they’re the heart and soul. Each day they help connect our customers to destinations around the world and to the people and moments that matter most, all with a warm and welcoming spirit. As a …

united.com/ual/en/us/fly/company/career/flight-attendant.html

Preorder inflight meal United Airlines

Preorder meals are only available in the premium cabin on certain eligible flights, so we’ll only send you a notification five days in advance if you're traveling on an eligible flight. Once you receive the notification, you’ll be able to choose your meal for any eligible flights up to 24 hours before departure.

united.com/ual/en/us/fly/travel/inflight/dining/preorder-meal.html

International Travel Document Requirements

Entry requirements. All destination countries, including the United States, have travel document requirements for entry. In addition to any travel document requirements for departure, customers must satisfy travel document requirements for entry into the destination country and, depending on the itinerary, for transit through a country.

united.com/ual/en/us/fly/travel/documentation-requirements/international.html

MileagePlus account sign in and password questions

Find answers to MileagePlus account sign in and password questions. Learn how to change your sign in and password, keep your account secure and more.

united.com/ual/en/us/fly/help/faq/sign-in.html

Digital United Club passes for eligible MileagePlus Chase

How to access your United Club passes on the United app: Open the United app (or download the app). Sign in to your MileagePlus account. Select the My Profile symbol on the top right corner of the home screen. Locate your one-time club pass (or passes) under "Membership and United Club℠ passes". Select the one-time pass you would like to use.

united.com/ual/en/us/fly/travel/mobile-tools/digital-club-passes.html

Priority Boarding United Airlines

Priority Boarding is offered only for flights operated by United and United Express ®, and is subject to availability. Priority Boarding benefits only apply to flights for which they are purchased. Customers who are traveling on a Basic Economy ticket cannot purchase Priority Boarding. If you make voluntary changes to an itinerary for which

united.com/ual/en/us/fly/products/travel-options/priority-boarding.html

United Makes Hawaii Travel Easier with Expanded COVID

The new pre-clearance process will be in place for customers traveling on 110 of United's weekly flights to Hawaii. United is also making it easier to get the right tests to avoid Hawaii's 10-day quarantine by making approved COVID-19 tests available to all customers traveling to the islands no matter where in the U.S. their travel begins.

hub.united.com/2021-01-27-united-makes-hawaii-travel-easier-with-expanded-covid-testing-and-pre-clearance-program-2650152842.html

TSA PreCheck® program

TSA Pre ® is a U.S. Government program, operated by the U.S. Transportation Security Administration (TSA). Chase has no control over either program including, but not limited to, applications, approval process or enrollment, or fees charged by CBP or TSA, and …

united.com/ual/en/us/fly/travel/airport/tsa-precheck.html

MileagePlus Premier Membership

MileagePlus® Premier® status gives you an elevated travel experience at every step of your journey. Premier members enjoy benefits like complimentary access to Economy Plus® and preferred seating, waived fees, upgrades, priority travel services and more.

united.com/ual/en/us/fly/mileageplus/premier.html

Fly with us: A guide to becoming a United flight attendant

Fly with us: A guide to becoming a United flight attendant. By The Hub team, May 12, 2016. At United, we take the process of hiring flight attendants very seriously. We want our employees to possess a passion for excellence and a love for flying that we all share, and finding them starts with recruitment. Our process is rigorous but fair, and

hub.united.com/becoming-united-flight-attendant-1793797672.html

United Cheap Flights to Bora Bora from $1144 United Airlines

*Prices have been available for round trips within the last 48 hours and may not be currently available. For Economy class, fares listed may be Basic Economy, which is our most restrictive fare option and subject to additional restrictions.Additional baggage charges and fees for other optional service may apply. Other terms and conditions may apply.

united.com/en-us/flights-to-uturoa

United Airlines and Uplift – Book now, pay later

How Uplift works. Step 1. Select Uplift at checkout. Shop for your trip like you usually do. When you’re ready to book, choose Uplift as your payment method. Step 2. Easy application. Fill out a few pieces of information and receive a decision in seconds, without leaving the payment page. Step 3.

united.com/ual/en/us/fly/booking/flight/uplift.html

Earning Miles on United Flights

Earning based on the flight distance and purchased fare class. Members will earn miles based on the flight distance 2 and the purchased fare class for the following tickets and flights, with some exclusions as listed at the bottom of this page.. Specialty tickets for flights operated by United or United Express, and; Flights ticketed and operated by a Star Alliance or MileagePlus partner airline.

united.com/ual/en/us/fly/mileageplus/earn-miles/united.html

Fly with Air Canada

Air Canada is Canada's largest airline together with its regional partners operating as Air Canada Express. With its global hub in Toronto and hubs in Calgary, Montreal and Vancouver, it serves more than 200 airports on six continents. Air Canada Rouge is Air Canada’s leisure carrier operating more than 100 routes on five continents. Visit www.aircanada.com for more information.

united.com/ual/en/us/fly/mileageplus/earn-miles/airline-partners/air-canada.html

Wi-Fi frequently asked questions

Make sure your wireless device is in airplane mode with only Wi-Fi enabled. View available wireless networks and select "United_Wi-Fi." Launch your internet browser. If you aren’t automatically redirected to the United Wi-Fi portal, type "unitedwifi.com" in the browser's address bar. Purchase an internet access plan and enjoy.

united.com/ual/en/us/fly/help/faq/wifi.html

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