How to create a Lyft account

The text message should arrive immediately. If you don't see it after a bit, tap 'Resend code.'. Type in your name, email address, and take a selfie so your driver knows who to pick up. That's it! Once you've set up your account, you'll be able to request a ride (Learn How to request a ride ).

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How to request a ride

Rides can't be requested without an attached Lyft account. To request a ride on the web: Go to ride.lyft.com. Enter the pickup and drop-off locations. Select ‘Ride details’ to choose your desired ride type. Select ‘Request a Lyft ride’. We recommend keeping your phone with you, as you'll receive texts for ride updates.

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How to add or update payment info

Open the Lyft app. Open the menu in the top left. Tap 'Payment' to add or update payment info. You can also add or change your payment method before requesting a ride. Tap the payment method below the ride types, after you confirm your drop-off location. Note: You can't delete a default payment method unless you add a new one.

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Scheduled rides for riders

When you schedule a ride, you must specify a pickup window. You can schedule a ride up to 7 days ahead of time. Set your destination. Tap 'Schedule' on the ride mode selection screen. Set your pickup address. Choose a date and time and tap 'Set pick up time.'. Confirm your pickup and drop-off location, then tap 'Schedule.'.

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How to estimate a Lyft ride's cost

How fare estimates work. When entering the pickup and drop-off locations, you’ll see an estimate of what your ride will cost. You can also get a fare estimate through the web by using Lyft’s fare estimator. Your final ride charge can look different from the estimated cost any time you: Add a stop to your route. Change the destination.

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How to update driver documents

This article tells you how and where to upload photos of your documents, including examples of good photos. Heads up: document photos can take 24-48 hours for us to approve but sometimes longer. Sit tight, and we'll reach out soon.

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Lost & found for riders

Return fee. As consideration for your driver’s time, riders are subject to a fee of $15 for the return of a lost item. The full amount goes to the driver. You won’t be charged until the driver notifies us they’ve successfully returned your item. If you'd like to thank your driver even …

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Tax information for US drivers

Tax info for the 2020 tax year is currently available in the ‘Tax Information’ tab in your Dashboard. This article will help you with filing your taxes as a Lyft driver. If you need to update your tax info with Lyft, go to the ‘Payout Information ’ tab in your Dashboard. Learn more about setting up your bank and tax info.

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Payment authorizations

The authorization amount depends on the ride cost, region, and ride mode selected. Once your payment method is successfully charged, Lyft immediately releases the authorization. However, it may take 5–7 business days for your bank to release authorizations on your account. If the authorization causes your account to overdraft, you’ll need

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How to edit your profile

The Lyft app: In the app menu, tap 'View profile' under your picture, then tap your name to edit and save. Facebook login: Your name is the same one on your Facebook account. Change your name in Facebook to update your name in the app. Phone number login: Tap 'Contact Support' below to …

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How to tip your driver

After you pay for a ride, see historic ride details in the 'Ride History' tab. Select a ride, then tap 'Tip driver.'. You can also add a tip later in the emailed ride receipt after payment is submitted. You can add a tip up to 72 hours after a ride is complete. If you'd like to …

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The rider's guide to Lyft charges and payments

This feature isn’t available for business accounts or rides paid with Paypal, Venmo, or online banking. If you prefer to receive multiple charges per day, update your payment preferences in the app: Tap the ‘Payment’ tab from the Lyft app menu. Tap ‘Payment frequency’. …

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Third party requests for data

If you are a private party seeking user data from Lyft, Inc for use in civil proceedings or in criminal proceedings on behalf of a criminal defendant, this page provides information on how to submit civil subpoenas or other third party requests to Lyft, Inc. (“Lyft”) in order to receive prompt responses.

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New driver welcome kit

New driver welcome kit. New drivers will receive a welcome kit that includes the official Lyft emblem and a guide to getting out on the road. You should receive the welcome kit within 1-2 weeks after you're approved to drive. The kit will be shipped to the address on your account.

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How to use Driving History

How to use your history. Log in to the Driver Dashboard on a web browser. Tap 'Driving History' below the 'Dashboard' tab. Tap a ride to see more info, including a map of pickup and dropoff locations.

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How to prevent poor location tracking

For some devices, running on battery alone may mean location tracking is poor. Always keep your phone plugged in, even when fully charged. Turn on wifi and Bluetooth: All devices use wifi and Bluetooth signals to locate your device. Turn both wifi and 'Ask to Join Networks' on. Use a phone mount: Location tracking works best when your phone has

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Scheduled pickups for drivers

To add rides to your pickups in the Lyft app: Tap your profile picture in the top-left corner. Tap ‘Scheduled pickups’. Choose a ride then tap ‘Add to my pickups’. You’ll receive a text message when it’s time to go online to give the ride. To view the scheduled pickups you’ve selected in the app, tap ‘My pickups’.

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How to change your address

Get started: Open your Lyft Driver app. Tap your profile photo in the top left. Go to 'Settings'. Tap 'Shipping address'. Enter the shipping info where you want to receive deliveries. Be sure to read address requirements when adding or changing your address. Tap 'Save'. Back to top.

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Set up bank and tax info to get paid

Set up bank and tax info to get paid. For Lyft to transfer your driver earnings, you must enter your bank and tax info in the Driver Dashboard. Always keep this info updated so your deposits transfer without delay. Heads up: For your security, Lyft agents can’t see or change this info for you.

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Luxury ride modes for drivers

You can set your active vehicle in the ‘Vehicles’ tab in your Lyft Driver app. How to opt in: Open your app menu, then tap the ‘Vehicles.’. Tap 'Ride preferences.'. Select the ride types you want. If you choose only Lux ride modes, it may reduce the number of requests you receive.

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Report a safety incident or citation

Report a safety incident or citation. If this is an emergency, call 911. Safety is our highest priority, and we’re here to help. Our Safety Team is available 24 hours a day, 7 days a week. If you need to speak to our Safety team, select ‘Contact Support’ below.

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Communicate securely on Lyft

Lyft will only ever request personal information using: phone number: 855-529-5676. SMS text number: 61416. Otherwise, Lyft won't contact you via phone, text, or e-mail asking for personal info unless you reach out to us first. Don’t provide the following info to any number except what's listed above: Phone number. Phone number verification code.

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Lyft's commitment to accessibility

If you need a wheelchair-accessible vehicle (WAV) that can fit your fixed-frame wheelchair, we’re happy to help. We offer access to WAV rides through a ride type called ‘Access’. When you request an Access ride, we'll pair you with available drivers who can accommodate …

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LyftUp donations & more

About LyftUp donations. LyftUp offers an optional feature for riders to round up a ride fare and donate the difference. For example, if you have a $12.75 fare, Lyft will round up the total to $13. The difference of $0.25 will be donated to the Lyft partner organization of your choice. Donations aren’t included in …

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How to update your app

How to update your app. Having the most updated version of the app is important because it has the most recent features and bug fixes. Make sure you get the latest update with each new release. Simply go to your phone's app store: iOS App Store: Lyft and Lyft Driver for iPhones. Google Play Store: Lyft and Lyft Driver for Android.

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How to navigate a ride

After you accept a request, tap 'Navigate.'. The app automatically opens up your selected navigation app to guide you to the passenger. (Tap 'Settings' to choose which navigation app you want to use.) The passenger will see your car icon approaching on their app and your ETA. When you're getting close, we'll send them a text message.

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Refer new riders to receive free rides

To refer a new rider open to the Lyft app and tap ‘Get $5 free’ main menu. Then you can: New riders can see their ride credit right away in their app under the ‘Rewards’ tab. You must apply referral codes in the ‘Rewards’ tab before taking your first ride. Referring riders …

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In-app ride history tool

In-app ride history tool. The app's 'Ride history' tab lets you see a detailed overview of your Lyft rides as far back as October 2014. Use 'Ride history' to add tips, report lost items, export ride receipts, or request price reviews. Lyft will also email you a ride receipt after your payment is processed for a ride or within 24 hours after a ride.

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Colorado Driver Information

This page provides information about vehicle, driver, and document requirements, state regulations, insurance coverage, and city-specific requirements, needed to drive with Lyft in the state of Colorado.

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How to see your earnings

Earnings tab. To see your earnings from the Lyft app, open your app and tap the dollar sign ($) at the bottom of the screen. From the the Earnings tab, you can see your daily and weekly ride earnings for the current week. These totals don’t include cancel fees, tolls, tips, or bonuses. Back to top.

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Cancellation policy for passengers

The Cancellation Fee is listed on your ride receipt for the canceled ride. You'll be charged a $2 fee if you cancel three or more rides (of any type) in a 15-minute timeframe. This applies even if you’re canceling those rides within their individual cancellation windows. For Lyft Shared rides, we may charge a Cancellation Fee after a driver

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Professional Black Car drivers and Fleet Manager resources

For owner-operators, a Lyft team member will reach out through SMS to collect the required documents for Professional Black Car drivers. You should receive a text from the phone number 61416 to begin submitting documents. For fleets, the owner will work directly with our Black Car Fleet Onboarding team to collect and upload the documents

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Minnesota airport information for drivers

Beginning 1/1/2018, all drivers giving airport rides at MSP will need to have a decal displayed, in addition to the Lyft emblem. How to Obtain an MSP Airport Decal: Drivers can fill out a preliminary form online at https://tncpermit.mspmac.org. All drivers will then need to go to the airport to receive their decal.

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Lyft ride modes overview

Economy. Lyft: Standard Lyft car for up to 3* riders. Shared: Share a car with riders headed in the same direction at a discounted price. Shared Saver: Walk a short distance to a Shared ride pickup location for the lowest price. Wait & Save: Lock in a lower price when it’s …

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Florida airport information for drivers

Wait in one of the 15 designated parking spots in the cell phone lot pictured above. If the designated spots are full, overflow staging should occur along Airport Terminal Access Road. Only drivers within the designated staging area are added to the queue. Do not wait in …

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Promotions, ride discounts, and Lyft credit

Some credits need to be claimed through promo codes, either by clicking on a link or by typing the code into the app. If you have a code to type into the app, follow these steps before your trip: Open the Lyft app. Tap the menu icon in the top left corner. Tap ‘Rewards’ in the menu that appears.

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